920-326 Exam

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Exam : Nortel 920-326
Title : Nncds-Symposium Contact Center Poftfolio


1. A customer wants to purchase Symposium Call Center Server (SCCS) 5.0. Which tool is used to determine the number of ports required to support Give IVR, Collect Digits and Controlled Broadcast?
A. Configuration utility
B. System Monitor window
C. Symposium Capacity Tool
D. Meridian Configuration Tool
Answer: C

2. When comparing the features and capabilities of the Symposium Express Call Center (SECC) 4.2 to the Symposium Call Center Server (SCCS) 5.0, which three statements are TRUE? (Choose three.)
A. Both servers provide Host Data Exchange (HDX).
B. SECC connects to the Succession 1000M Cabinet.
C. SECC has an automated scripting agent, SCCS does NOT.
D. SECC is scaled to accommodate about 75% fewer trunks than SCCS.
Answer: BCD

3. An existing enterprise customer wants to add contact-center administrative functionality for the 110 supervisors within their environment. The IT department strongly opposes adding any products at the desktop level that will require conflicting resident software loading or ongoing IT support staff after installation at the desktop. Which product(s) can scale to this extent and meet the IT requirements?
A. Symposium Web Client with server-loaded enhancements
B. Symposium Classic Client with minimum enhancements per year
C. Symposium Web Center Portal client with enhancements downloadable from the Internet
D. a combination of Symposium Classic Client and Symposium Web Center Portal client with minimal Internet accessed enhancements
Answer: A

4. A customer has Symposium Web Client 5 on a Windows 2000 server. They want to backup Web Client files. Which files have to be backed-up for Symposium Web Client server?
A. Active Directory
B. Symposium Web Client files
C. Symposium Web Client files plus registry
D. Symposium Web Client files plus Active Directory
Answer: D

5. A customer has Symposium Call Center Server (SCCS) 0 installed. They refuse to use modems for remote support since they are concerned about security. They plan to implement a VPN-based technology solution for remote access to the SCCS server. What is the VPN-based technology recommended by Nortel Networks?
A. any third-party technology in a host-to-host configuration
B. any third-party technology in a host-to-gateway configuration
C. a technology based on the Contivity 1100 (as a minimum) in a host-to-host configuration
D. a technology based on the Contivity 1100 (as a minimum) in a host-to-gateway configuration
Answer: D

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